Role details

Customer Service Analyst - TEMP

Geneva   •  Temporary

Bullet points

  • Our client is a well known FMCG company
  • 6 month temporary assignment to start ASAP

About Our Client

Our client is a well known FMCG.

Job Description

  • Provide product and pricing data files in customer specified formats on a reoccurring basis.
  • Provide customer specific Advance Enterprise reporting directly to customers on a weekly, monthly, quarterly and annual basis.
  • Develop reporting and analytics to support Customer Quarterly Business Reviews including the following data elements: purchases, product/ category, Account Payment/Outstanding Charges, Rebate Information, and customer location proximity data, displayed graphically utilizing the customer's operational hierarchy.
  • Order Creation and order fallout management
  • Order Modification
  • Support offline order management activities
  • Support phone calls from Implementation managers to support order related queries or modification and creation requests
  • Work with the Client and 3rd part companies to ensure uninterrupted service for the customer/subscriber

The Successful Applicant

Bachelor degree will be a plus or a minimum of 2 to 3 years of professional experience in order management/CSR or Supply chain.

You are proficient in Excel and fluent in both English and French.

  • Excellent Communication Skills (verbal &written)
  • Knowledge of Client and end user requirement
  • Excellent inter-personal skills and ability to reach out and support and help
  • Decision making skills
  • Leading by Example and ability to handle stressful situations

What's on Offer


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