Détails du poste

Temporary IT support specialist

Neuchâtel   •  Temporaire

Bullet points

  • International environment
  • Polyvalent role

À propos de notre client

Our client is an international company.

Description du poste

Answer/ respond to incoming requests and resolve customer problems by phone and
remotely on the user's system.

Interact with customers and co-workers to diagnose and resolve problems

Troubleshoot, analyze, resolve, track, escalate and accurately document various technical

Troubleshoot software and hardware problems

Provide level 2 technical support

Profil recherché

A diploma (CFC or equivalent) in Information Systems (and/or Business) and/or MCSE,
MCP or other recognized IT professional qualification

1-2 years of experience in IT Support / Helpdesk delivery in an international and multicultural environment

Strong customer service skills

Solid technical understanding of all aspects of running a multi-national helpdesk including
Microsoft software, active directory, hardware, blackberry, mobile phone, servers, etc

Conceptual & practical understanding of IT Support fundamentals. ITIL experience and
knowledge is a definite plus

Informations complémentaires

International environement

Polyvalent role

Postuler à cette offre

Click the Postuler or LinkedIn ou XING ou Viadeo button below ou contactez Clemence Guillet et mentionnez la référence du poste: 92529
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